Last updated: 9 October 2026
This Privacy Policy explains how SuzuCart (“we”, “us”) collects, uses and protects your personal information when you visit suzucart.com, place an order, or contact us. SuzuCart is operated from NH-103 Roadside, Shimla–Dharamshala Highway, Ghumarwin, Himachal Pradesh 174021, India.
Information we collect
- Order and account details: your name, phone number, email address, billing and delivery address, and the products you order.
- Payment information: online payments are processed by our payment partners. We do not store your full card number, CVV, UPI PIN or net banking password on our website.
- Messages you send us: what you share through our contact form, email, phone or WhatsApp.
- Usage information: pages viewed, device and browser type, IP address and similar data collected through cookies and analytics tools.
How we use your information
- To process, pack, deliver and support your orders, including returns and refunds.
- To send order confirmations and delivery updates by SMS, email or WhatsApp.
- To answer your questions and provide customer support.
- To send offers and newsletters, only if you have opted in. You can unsubscribe at any time.
- To improve our website, prevent fraud and keep our store secure.
- To meet our legal, tax and accounting obligations.
Who we share your information with
We do not sell your personal information. We share it only with service providers who help us run the store, and only as much as they need:
- Courier and delivery partners, to deliver your order.
- Payment gateways and banks, to process payments and refunds.
- Messaging, email and chat service providers, to send order updates and reply to you.
- Website hosting, analytics and security providers.
- Government or legal authorities, when required by law.
Cookies
We use cookies to keep items in your cart, keep you logged in, remember your preferences and understand how visitors use our website. You can block or delete cookies in your browser settings, but some parts of the store, such as the cart and checkout, may not work properly without them.
How long we keep your information
We keep order and invoice records for as long as required under applicable tax and accounting laws. Other personal information is kept only as long as needed for the purposes described above, or until you ask us to delete it, unless the law requires us to keep it.
How we protect your information
Our website uses SSL encryption. Access to customer information is limited to the people who need it to serve you. No method of online storage is completely secure, but we take reasonable steps to protect your data.
Your rights
You can ask us to:
- Show you the personal information we hold about you.
- Correct or update information that is wrong or incomplete.
- Delete your information, except what we must keep by law.
- Stop sending you marketing messages.
To make a request, contact us using the details below. We may need to verify your identity first.
Children
Our store is meant for adults. If you are under 18, please use the website with the involvement of a parent or guardian.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact and grievances
For any question or complaint about your personal information, contact us:
- Email: info@suzucart.com
- Phone / WhatsApp: +91 88946 55403
- Address: SuzuCart, NH-103 Roadside, Shimla–Dharamshala Highway, Ghumarwin, Himachal Pradesh 174021, India
This policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.