Frequently Asked Questions
Quick answers about ordering, delivery, payment and returns. Still unsure? WhatsApp us on +91 88946 55403.
Does SuzuCart have a physical store?
Yes. Our store is on NH-103 Roadside, Shimla–Dharamshala Highway, Ghumarwin, Himachal Pradesh 174021. Every product on the website ships from our own stock, and you can also collect your order from the store.
How do I place an order?
Find the product you want, tap "Add to cart", then go to the cart and choose "Proceed to checkout". Enter your delivery details, choose a payment method and place the order. You can also order on WhatsApp at +91 88946 55403.
What payment methods do you accept?
Cash on Delivery is available on eligible orders. The online payment options available for your order, such as UPI or cards, are shown at checkout.
How much does delivery cost?
Delivery is free on orders above ₹1,000. For smaller orders, the delivery charge is shown in your cart and at checkout before you pay.
How long does delivery take?
Most orders are delivered within 3–7 business days, depending on your location. Remote areas and bad weather in the hills can add a little time. Live near Ghumarwin? Choose store pickup or message us for the quickest option.
How do I track my order?
Once your order is dispatched, we share the courier details with you. You can also message us on WhatsApp with your order number at any time for an update.
Can I cancel or change my order?
Yes, free of charge, as long as the order has not been dispatched. Contact us on WhatsApp or by phone as soon as possible with your order number. Once an order has been dispatched, our Return Policy applies.
What is your return policy?
You can return eligible products within 7 days of delivery. If an item arrives damaged or is the wrong product, tell us within 48 hours with photos and we will arrange a replacement or refund. See the Return and Refund Policy page for full details.
Do products come with a warranty?
Where a product carries a manufacturer warranty, it is mentioned on the product page. We will help you contact the brand or service centre if you need to make a claim.
Do you deliver outside India?
Not at the moment. We deliver across Himachal Pradesh and to other locations in India shown at checkout.
Is it safe to pay online?
Yes. Our website uses SSL encryption, and online payments are handled by secure payment partners. SuzuCart never stores your card or bank details.
Do I need an account to order?
No, you can check out as a guest. Creating an account (from "My account" in the header) lets you see your order history and check out faster next time.
I run a shop. Can I sell on SuzuCart?
Soon. We are preparing to onboard local Himachal shopkeepers as sellers. Message us on WhatsApp at +91 88946 55403 to join the early-access list.
Still have a question?
Message us on WhatsApp, call +91 88946 55403, email info@suzucart.com, or read our Return Policy and Terms and Conditions.